FAQs

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Shipping & Delivery

Henley Threads operates their shipping through Australia Post. Due to their processes and scheduling, please allow 7-10 business days to receive your order.

Yes, we offer free shipping for domestic orders over $150AUD.

If conditions are not met for free shipping, we have a flat shipping rate of $12AUD

Currently, we exclusively ship within Australia. However, we are actively working on expanding our shipping capabilities to serve international customers as well. We appreciate your patience and understanding as we strive to enhance our services to meet your needs globally.

Returns & Refunds

Yes, we offer refunds as Store Credit.

A return request can be submitted within 30 days after the purchase is made.

You can return an order to us for an exchange of item or store credit.

Please provide your order number and full name with a reason for why you would like to return your item. Please send this information to our friendly staff at henleythreads@gmail.com to begin the return process

In the case of a refund, the customer will pay for shipping the product back to Henley Threads. Once we have received the refunded product, store credit will be issued.

In the case of a return, the customer will pay for shipping the product back to Henley Threads. Once we have received the return product, we will ship the new item back to the customer free of charge.

Sizing

Our clothing is Unisex and based on our men’s fit. If you typically shop in women’s sizing you might find some of our clothing to have an “oversized” fit.

Yes, we do have a sizing guide available on each product page.

Our clothing is designed to have a loose-fitting, but often customers that typically shop in men’s sizing will order their usual size. If for some reason a product runs small or large we will specify that in the product description. If you’d like to be exact, we do have a sizing guide you can refer to for measurements.

You sure can! If you are unsure of a size and you order an item and find it to be too big or small, you can process an exchange with us by processing it as a return.